Refund policy

Customers may request a return or exchange within 5 days from the date of delivery, subject to the following conditions:

  • The product must be unused, unworn, and in original condition
  • The product must be returned in its original packaging with all tags intact
  • Items showing signs of wear, damage, or alteration will not be accepted

 

NON-RETURNABLE ITEMS

  • Products returned after the 5 -day return window (unless approved under the 8-month exchange policy)
  • Products not in original condition or packaging
  • Sale or discounted items (unless defective)

CONTACT FOR RETURNS & EXCHANGES

To initiate a request, customers must contact Say Jewels with their order ID and supporting images/videos via the provided contact details. Requests raised without proper information may not be processed.

Non-Returnable Items

  • Products returned after the 10-day window (except approved defect cases)
  • Items not in original condition or packaging
  • Sale or discounted items, unless defective

How to Raise a Request

To initiate a return or exchange, customers must contact Say Jewels with:

  • Order ID
  • Clear images or videos of the product
  • Reason for request

Requests without sufficient information may not be processed.